FAQ

Shipping

- Once we have received the inventory, we will package the items individually, and each customer will receive an email confirming the order has been shipped + the tracking number.
- Please check your spam/promotions folder if you do not receive a confirmation email.
- All products are ready to ship since our product is pre-made

Sizing

- The sizing for the shirts run oversized (especially the sleeves), since is dropped shouldered.
- We recommend going with your recommended size for the more boxier and oversized fit or sizing down for a regular fit.
- The sizing for the hoodie runs slightly oversized, but we would recommend you to go true to size.
- PLEASE CHECK OUR SIZING CHART FOR YOUR PERSONAL APPLICABLE SIZE.
If you have further questions/recommendations for your size, please email us at okioapparel.ca or send us a direct message on instagram @okioapparel.

Refunds/Returns

Unfortunately we do not offer refunds for this specific time period. However, if the customer believes that the item that they have received was either damaged, used, or not in the condition as advertised, please follow the instructions down below.

1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. To start a return, you can contact us at okioapparel.ca with the reasoning of the return and the information provided above.

3. We will review the reasoning and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

- If the item is not in the same condition as received, returns are not permitted.

- If the item was not defected, damaged, etc.

- If the customer sends the item back without fulfilling the return process.

Exchange for order

- If the customer would like to change their size after ordering stage, dependent on what size the customer would like to change to, we will try our best to satisfy the customer since our inventory is limited. THIS DOES NOT GUARANTEE AN EXCHANGE.
- Also if you want to change your shirt with a different "shirt", we will try our best to satisfy the customer, but this also is not guaranteed.
- Hoodies can not be exchanged because of the price difference.

Shipping provider

- WE ARE NOT RESPONSIBLE FOR THE SHIPPING IF THERE IS AN ISSUE WITH THE CARRIER.

Once a refund is accepted

- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at head@brandjewerlyco.com

ALL SALES ARE FINAL AFTER PURCHASE.

For additional questions that were not answered on this FAQ, please message us at okioapparel@gmail.com